Big shoutout to the amazing Customer Service at Urban Decay!
So my package from Urban Decay arrived yesterday and I have been so excited to recieve it. I assumed their processing would be backed up so it actually arrived sooner than thought it would. I placed my order the night of August 16th, it shipped the 22nd, then arrived the 24th. Not too crazy in my opinion, and definitely not for the incredible sale they held. I know some people are being really impatient or are upset about the ship time/processing, but I think with that kind of abuse (yes some people were really mean to them!) they won't want to hold another sale....AND I LIKE SALES! Okay, enough about THAT.
Looking through my box I realized something was missing: my Ammo Palette and Eden Primer! Oh no! If you guys follow me on twitter, then you know I've been packing and moving (still am) but THIS was an emergency! :p
I called Urban Decay (I seriously didn't have to wait which was insane) and explained to the Urban Decay Customer Service guy what had happened. I also explained my situation (moving in a WEEK) and he was so kind to me. He asked me if the box had been tampered with, if everything was inside, and all those usual questions. Then he said he could refund my set... NOOOOOOOOOO! He laughed and said, "Let me check and see if we have any more in stock." Nope, they didn't...not the sets anyway. He was so awesome that he had them send me the Ammo Palette and a separete tube of UD Primer in Eden! That was so kind, what great customer service. I've had some real issues with some other cosmetics companies when it comes to missing/damaged items so this was a breeze. They even managed to ship it 1-Day Air which is a pretty big deal. I know some customers are having issues at the moment, but remember guys, they want to help you just as much as you want them too. Understand where they're coming from and stay kind. :)
AND NOW TO THE HAUL!
(Excuse picture quality, light and everything is scattered from the move. Back to normal soon!)
Urban Decay Loose Pigment brush and tube inside. This color is "X".
Urban Decay Vegan Palette. See the cover in the first picture of the haul sequence.
Urban Decay Travel Size Primer Potion in Sin, included with the Vegan Palette pictured above.
Urban Decay Ammo Palette. Adorable packaging and some of my favorite colors.
Well that's it guys! Reviews and swatches on EVERYTHING coming soon! Anything you want to see first? Drop it in the comments!